Patrick Sturgeon

While AI has been a growing topic across nearly every conference circuit, this event felt like a true inflection point. It became increasingly clear that AI is fundamentally reshaping competitive and market intelligence functions—moving organizations away from largely manual monitoring and reactive reporting toward always-on, automated intelligence ecosystems.

Health insurance has always been a margin-sensitive industry. In the past, carriers could often differentiate through value-added wellness programs, large-scale marketing campaigns, and expanded benefit offerings. While those elements still play a role, the market has fundamentally shifted. Today, the U.S. health insurance industry is increasingly defined by cost pressure and margin management, as carriers struggle to balance rising healthcare expenses against...

Advanced analytics for fraud detection and risk scoring are no longer the domain of insurtech startups alone they are table stakes. What’s new is the degree to which AI is now embedded across core carrier workflows, from underwriting and pricing to claims processing and policy servicing.