Billing & OSS World 2011 Conference and Exhibition

Washington, DC — www.billingosslive.com

B/OSS CUSTOMER EXPERIENCE 360

B/OSS Customer Experience 360 is a unique new live event designed to take a deep look at customer experience, from every angle. It will be a definitional examination of the leading hot-button item on the global CSP industry’s agenda.

THE OPPORTUNITY

Enormous changes are reshaping the communications service provider (CSP) industry. The rise of the app-empowered mobile user, the increasing use of video, the unprecedented degree of consumer choice, the ongoing economic downturn: these exogenous factors by themselves are causing CSPs worldwide to revisit their BSS/OSS agendas, and all are putting customer experience at the top of the list – if it was not earlier.

THE GOAL

The goal of B/OSS Customer Experience 360 is to stimulate thought among technology developers around the customer experience challenge, and to create a venue where the ideas can be presented and discussed with an elite audience of BSS/OSS professionals deeply involved in customer experience work.

WHO SHOULD ATTEND

If you are a BSS/OSS professional who needs to come to grips with customer experience optimization, whether from a technical or process creation or marketing or business development or corporate strategy perspective, the B/OSS Customer Experience 360 is an ideal way to meet that goal – and to meet the leading figures shaping the industry’s rapidly evolving thinking on customer experience.